The Tribunal for Consumer Claims Malaysia (TTPM) received 413 claims, worth RM3 million, under the vehicle workshop category for the period 2020 to 2021.
Deputy Minister of Domestic Trade and Consumer Affairs (KPDNHEP) Datuk Rosol Wahid said of the total amount, more than RM266,000 had been awarded by TTPM.
“If there is a complaint, a problem, report it to us (Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), we will investigate and recommend to the TTPM because this involves consumer rights,” he said during Ruang Bicara programme titled ‘Post-Flood: Know Consumer Rights, Avoid Being Duped ‘ on Bernama TV, tonight.
He said the most important thing was for consumers to keep purchase receipts so that they could be used as proof and facilitate the enforcement authorities to investigate the case.
Meanwhile, Rosol said until today, KPDNHEP had inspected more than 1,000 items including clothes, vehicle spare parts and equipment at more than 300 premises nationwide through Op Cakna conducted since Jan 1, with a focus on states affected by the floods.
Yesterday, Rosol was reported to have said that Op Cakna was to prevent profiteering activities by traders when the demand for certain goods and services increased, after the floods.
According to Rosol, the focus was on electrical appliances, furniture, clothing, vehicle spare parts and vehicle workshops where prices are not controlled by the government.
Source: BERNAMA News Agency