MELAKA, Aug 11 (Bernama) — The Melaka state government managed to resolve a total of 90.19 per cent out of 5,627 complaints and issues faced by the people from Jan 1 to July 31 this year.
Chief Minister Datuk Seri Sulaiman Md Ali said 9.81 per cent or 502 complaints are still being dealt with as the relevant agencies require more time to resolve the issues.
He said the complaints are related to various issues involving land, welfare, assistance and amenities in housing estates, among others.
“Today’s Meet the Clients Day platform allows the public to communicate and interact face-to-face with the Chief Minister’s Department complaint coordinator,” he told reporters in Jasin here today.
Earlier, he officiated the Melaka State Government Meet the Clients Day and the state-level Organ Donation Awareness Week which was also attended by the Melaka State Secretary Datuk Zaidi Johari.
The programme involved 12 state departments and agencies including the Melaka Chief Minister’s Department Corporate Communication Division, Jasin District and Land Office, and Jasin Municipal Council.
Elaborating, Sulaiman said the programme aimed at increasing the capacity, efficiency and effectiveness of complaint management and improving the approach to obtaining and understanding the issues faced by the people, among others.
Meanwhile, Sulaiman said public awareness regarding organ donation is still low, with less than one per cent pledged to be organ donors, adding that he hoped more people will pledge.
He also said that he hoped more people will agree with the wishes of their family members to donate their organs to allow more patients to get a new lease of life.
“In conjunction with the Organ Donation Awareness Week from Aug 11 to 17, the state government and the state Health Department would like to express our appreciation and thanks to relatives of donors who have decided to donate their organs,” he added.
Source: BERNAMA News Agency