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New Oriental Announces Resignation of Mr. Yunlong Sha

BEIJING, July 15, 2014 /PRNewswire/ — New Oriental Education and Technology Group Inc. (the “Company” or “New Oriental”) (NYSE:EDU), the largest provider of private educational services in China, today announced that Mr. Yunlong Sha will resign from his role as the Company’s Senior Vice President for personal reasons, effective July 31, 2014.

Michael Yu, New Oriental’s Chairman and Chief Executive Officer, said, “On behalf of the board of directors and management team, I want to express our sincere gratitude to Yunlong for his contribution to our company. Over the last 13 years, he has helped to grow our business in Beijing, Guangzhou and Northeast China, and has played an important role in helping New Oriental become the most trusted name in private education in China. We wish him every success for the future.”

Mr. Qiang Wu, the deputy head of New Oriental’s Beijing school, will succeed Mr. Sha as head of the Beijing school.

About New Oriental

New Oriental is the largest provider of private educational services in China based on the number of program offerings, total student enrollments and geographic presence. New Oriental offers a wide range of educational programs, services and products consisting primarily of English and other foreign language training, test preparation courses for major admissions and assessment tests in the United States, the PRC and Commonwealth countries, primary and secondary school education, development and distribution of educational content, software and other technology, and online education. New Oriental’s ADSs, each of which represents one common share, currently trade on the New York Stock Exchange under the symbol ”EDU.”

For more information about New Oriental, please visit http://english.neworiental.org.

Contacts

For investor and media inquiries, please contact:

In China:

Mr. Martin Reidy
FTI Consulting
Tel: +86-10-8591-1060
Email: martin.reidy@fticonsulting.com

Ms. Sisi Zhao
New Oriental Education and Technology Group Inc.
Tel: +86-10-6260-5568
Email: zhaosisi@xdf.cn

ACCA enjoys strong performance and is determined to build on successful year

HONG KONG, July 15, 2014 /PRNewswire/ — An increase of almost 5% in member numbers has resulted in ACCA (the Association of Chartered Certified Accountants) achieving nearly 170,000 members in the past year. At the same time, the global body for professional accountants recorded 436,000 students, of which 384,000 — an increase of over 12,000 on the previous year — were studying for the ACCA Qualification in 2013-14.

ACCA’s rate of growth among members at 4.7% is the highest of any of the international accounting bodies, comprising 10,377 new members and a 98.4% retention rate among existing members.

Fundamental to achieving growth is ACCA’s professional standing. ACCA asked employers for their overall perceptions — with 95% saying that ACCA was a respected brand and 89% saying that ACCA was a world class organisation. ACCA was seen as being the global leader among international accounting bodies by over 50% of those surveyed. The next highest ranked body was mentioned by only 17% of those surveyed.

Learning providers were also asked about their views — with 90% saying ACCA is a world class organisation and 85% agreeing that ACCA is a great career choice for young people.

ACCA Chief Executive Helen Brand OBE said, "The opinions of employers and learning providers are critical to us, since they provide career and learning opportunities to all our members and students. We are delighted that their feedback continues to show overwhelming endorsement and support and we will continue to work closely with employers to ensure that ACCA continues to meet their needs."

"It is heartening that we have been able to grow the number of members as well as increasing our student base globally, both through increased recruitment and improved retention, which has been achieved by more and better support, along with enhanced member and student services. We have achieved all the targets we set for ourselves speed, efficiency and quality of email and telephone service — all of which are benchmarked against globally accepted service delivery measures," said Helen Brand.

TMF Group Signs Agreement to Acquire KCS Limited

LONDON, July 14, 2014 /PRNewswire/ —

Significant step in expansion of TMF Group’s operations in Asia Pacific

TMF Group, a leading provider of high value Outsourced Business Services to clients operating and investing globally, is pleased to announce it has agreed to purchase KCS Limited – the leading independent pan-Asian corporate services provider specialising in corporate accounting, corporate secretarial and payroll services – from UCL Asia Partners, L.P.

(Logo: http://photos.prnewswire.com/prnh/20140714/696978)

Originally founded in 1946, KCS Limited was acquired by UCL Asia Partners, L.P. in 2003 following its spin-off from KPMG. Since then, KCS Limited has grown from 43 employees working from a single Hong Kong office to 470 employees, spanning 14 locations in eight countries/regions, through a combination of strategic acquisitions and organic growth.

The acquisition will strengthen TMF Group’s existing platform in Asia Pacific, increasing the breadth and depth of TMF Group’s Outsourced Business Services offering in the region and enabling significant future growth.

TMF Group funded the acquisition from existing resources. The financial terms of the transaction have not been disclosed.

Tom Corkhill, Chief Executive of KCS Limited, commented: 

"This deal marks an important stage in the development of our business. Combining our specialist skills, local knowledge and high quality client base with TMF Group’s truly global footprint is hugely exciting for both us and our clients who will now have the ideal partner to help them expand internationally into over 75 countries worldwide." 

Hugo van Vredenburch, Chief Executive of TMF Group, added:  

"Asia Pacific is a key growth area for our business. This acquisition builds on our existing portfolio of services and provides an excellent operational fit, with KCS Limited and TMF Group providing critical and high value-add Outsourced Business Services from many of the same locations." 

"The transaction will bring significant benefits to both our businesses and extend TMF Group’s reach in the Chinese market, giving us unrivalled service capability in the region. I am delighted to welcome Tom and the team to TMF Group and look forward to working with them." 

UCL Asia Partners, L.P., added: 

"We are very pleased that KCS will become a part of TMF Group. Under the guidance of Chairman Iain Bruce and Chief Executive Tom Corkhill and their senior management team, the business has established a position as one of the key players in the industry. TMF Group provides a perfect fit with KCS and we are particularly pleased that TMF Group is focussed on maintaining the KCS ethos and culture. UCL Asia was advised by Citigroup led by Will McLane and Gibson, Dunn & Crutcher led by Graham Winter. We wish everyone at KCS and TMF Group continuing success."    

About TMF Group: 

TMF Group is a leading global provider of high value business services to clients operating and investing globally. It focuses on providing highly specialised and business-critical financial, legal and human resource administrative services that enable clients to outsource their back office functions and operate their corporate structures, finance vehicles and investment funds in different geographical locations. TMF Group has operations in more than 75 countries across the Americas, Asia Pacific, Europe and the Middle East. The company is majority owned by Doughty Hanson, one of the largest independent private equity firms in Europe, which acquired it in 2008.

http://www.tmf-group.com 

About KCS Limited: 

Founded in 1946, KCS Limited is the leading (since 2003) independent pan-Asian corporate services provider specialising in corporate accounting, corporate secretarial and payroll services. Headquartered in Hong Kong, the company has 470 employees, spanning 14 locations in eight countries/regions.

http://www.kcs.com

World-class Royal Butlers Congregate in Chengdu

CHENGDU, China, July 14, 2014 /PRNewswire/ — The arrival of a number of elites raised the temperature in Chengdu, China. Mr. Robert Wennekes, founder and chairman of the world’s finest private service training institute, The International Butler Academy, together with 10 of his best royal butlers were in Chengdu for the official opening of The International Butler Academy China. This is the academy’s first ever overseas institute. During the opening ceremony, The International Butler Academy shared a piece of good news with their guests — the high-end service industry in China, even Asia, will experience a revolutionary change, due to its presence. In the near future, there will be more butlers of royal standard graduating from The International Butler Academy, permeating and infecting Asia with unparalleled service philosophy and quality. The International Butler Academy China CEO, Mr. Thomas Kaufmann, Consulate General of the Kingdom of the Netherlands, Mr. Guido Tielmann, together with over 200 guests (consulate generals, CEOs, local and overseas media) witnessed this historic opening ceremony in Chengdu.

Butlers of The International Butler Academy


Butlers of The International Butler Academy

In recent years, due to the huge increase of the rich, the demand of such high caliber butler service went up as well. The International Butler Academy specializes in producing butlers of royal standard. Therefore, The International Butler Academy’s branding influence and curriculum will satisfy the increasing demands of Asian enterprises and private employers. Students of the Academy hail from various countries — the US, England, Holland, Germany, Switzerland, Spain, Hungary, Australia, China, Russia, Israel, Iceland, etc.

When asked "Why Chengdu?" The International Butler Academy China CEO, Mr. Thomas Kaufmann, replied at the opening ceremony, "Chengdu’s rapid development in the past 10 years caught the attention of many countries. Compared to Beijing and Shanghai, Chengdu is developing very fast, and that makes the people here very open to foreign ideas. And to be a world-class professional butler, you need to break rules and give up old habits. It is my desire that through our service and training, we can integrate the finest western service with the most exquisite oriental cuisine.

If you want to know more about The International Butler Academy, please visit: www.butlerschool.com or contact:

Michael Wang
Chengdu Frequency Public Relations Agency, PR & Media director
Tel: +86 139-8055-3314
E-mail: michael@frequency-asia.com

Photo – http://photos.prnasia.com/prnh/20140711/0861404896-a

Tackling Asia’s Customer Experience Management Challenges

SINGAPORE, July 11, 2014 /PRNewswire/ — In a world of rising customer expectations, greater customer choice and increased transparency, businesses are facing fiercer competition.

According to a recent study, 95% of business managers in Asia said customer experience management will be important to their organisation in 2014. 59% of organisations already have a comprehensive CEM programmes in place. Being able to differentiate your company and gain business advantage through CEM has become a truly urgent priority for many businesses.

IQPC is proud to announce the return of the region’s most anticipated event on CEM – 2nd annual Customer Experience Management Asia Summit (www.customerexperienceasia.com).

Returning from an incredibly successful launch last year, the summit has been carefully designed to help senior CEM professionals navigate the rapidly evolving Asian customer landscape to build a customer-centric culture, unlock customer insights and new revenue streams with social media and big data, and enhance customer advocacy via integrated omni-channel.

This year, in order to ensure a fruitful discussion, we have included an unprecedented C-level conversation panel, designated B2B/B2C streams, five different themed workshops and interactive roundtable discussions. In addition, you will hear first-hand insights from New York Times bestselling author, Ron Kaufman, and more than 30 global and regional CEM pioneers, such as Donna Peeples, Chief Customer Officer at AIG, Amy Shi-Nash, Chief of Data Scientist

R&D Lab at Singtel, Rimzie Ismail, Head of Customer Affairs & Service Initiatives at Dubai Airport, Anna-Karin Birnik, Head Brand Experience, Standard Chartered Bank and many more.

The technology underpinning the CEM space is another huge area for learning. At the summit, you can update yourself on the latest innovations and benchmark your practices with you regional counterparts.

Do not miss this opportunity to network with international and regional experts, forge new relationships and equip yourself with knowledge and skills to drive CEM and foster long-term success for your organisation.

Registration for Customer Experience Management Asia Summit is now open at www.customerexperienceasia.com. The full programme is also available for download. In addition, visitors can access the full speaker list. For further information, contact enquiry@iqpc.com.sg.

Event: 2nd annual Customer Experience Management Asia Summit
Dates: 13-16 October 2014
Venue: Amara Sanctuary Resort Sentosa, Singapore
Website: www.customerexperienceasia.com

Proven Innovator in Higher Education to Head RMIT University

MELBOURNE, Australia, July 10, 2014 /PRNewswire/ — RMIT Chancellor, Dr Ziggy Switkowski AO, is pleased to announce the appointment of Martin Bean to the position of Vice-Chancellor and President of RMIT University.

The Melbourne-born executive is currently the Vice-Chancellor of The Open University, the largest university in the United Kingdom.

RMIT University is Australia’s largest tertiary institution, with three campuses in Melbourne, Australia, two campuses in Vietnam and a centre in Barcelona, Spain. The University also offers programs through partners in Singapore, Indonesia, Hong Kong, mainland China, Sri Lanka, Belgium, Spain and Germany.

A global leader in managing the intersection between education and technology, Martin Bean has placed The Open University in a very strong position, maintaining its top-five position for student satisfaction in the UK’s National Student Survey, with scores of more than 90 per cent, while continuing to consolidate its world-class research profile.

Before joining The Open University, Martin was General Manager Worldwide Education Products Group at Microsoft, following executive leadership roles at Novell and other IT companies integrating technology and learning systems.

“Martin’s focus upon the student experience and understanding of how technology enables better learning and teaching outcomes will drive a new era in quality education for students attending RMIT,” Dr Switkowski said.

“He is an executive with strong international relationships within the higher education sector and industry built over many years and will bring a wealth of commercial and operational experience to the RMIT community.

“In addition, having successfully managed higher education reform amid the widespread regulatory changes within the UK system in recent years, he is perfectly positioned to lead RMIT through the changing regulatory landscape currently being shaped by the Federal Government.”

Awarded an Honorary Doctor of Laws from the University of London in 2013, Martin has a Bachelor of Education degree from the University of Technology, Sydney.

At the invitation of the UK Government, Martin developed and launched FutureLearn in December 2012, the UK’s response to the Massive Open Online Courses (MOOCs) movement.

Under his leadership The Open University has also made its award-winning course materials available to more than 200,000 enrolled students via tablets and smartphones. Martin will step down as the Chair but continue on the board of FutureLearn.

“I am thrilled and honoured to take up the role of Vice-Chancellor and President at RMIT University, one of Australia’s most vibrant and exciting institutions, especially during this time of reform within the Australian higher education system,” Martin said.

“With its focus on global learning, its urban and creative orientation and connections to professions, industries and organisations RMIT is uniquely positioned to build on its fine reputation in the years ahead.”

A graduate of the University of Technology, Sydney, Martin’s career in the igher education and IT sectors spans 25 years, working largely in North America.

He started at Drake Training and Technologies, managing the Asia-Pacific team, and later shifted to global IT software company Novell, which saw him running the field marketing operations world-wide.

Senior global operational roles at The Thomson Corporation and New Horizons Computer Learning Centres followed, before becoming a global manager at Microsoft, where he worked closely with worldwide education communities. He joined The Open University in 2009.

After spending the past 20 years in various international assignments, Martin will return to Melbourne to take up the role of Vice-Chancellor at RMIT in February 2015 and will be joined by his wife and three daughters.

THE SEARCH PROCESS

The search for the new Vice-Chancellor and President of RMIT University was overseen by the RMIT Council and managed by a sub-committee of five Councillors led by the RMIT Chancellor, Dr Ziggy Switkowski AO, further supported by former Vice-Chancellor and President of the University of South Australia, Professor Denise Bradley AC, and the University’s Executive Director of Human Resources, Marcia Gough, with the advice of Partner at executive search firm Amrop Cordiner King, Dr Sean Davies.

A high-res image of Martin Bean is available on request.

For media enquiries: David Glanz,
  +61 (0)3 9925 2807,
  +61 (0)438 547 723 or
  david.glanz@rmit.edu.au 

Image Attachments Links: http://asianetnews.net/view-attachment?attach-id=242409

Frost & Sullivan Lauds HireIQ’s Recruitment Tool for Reducing Costs and Improving Customer Experience in Contact Centers

MOUNTAIN VIEW, California, July 9, 2014 /PRNewswire/ — Based on its recent analysis of the customer contact predictive hiring and performance analytics market, Frost & Sullivan recognizes HireIQ Solutions, Inc. with the 2014 North American Frost & Sullivan Award for Customer Value Leadership. Straddling both workforce optimization in the traditional contact center market and business optimization in the back office, HireIQ’s automated solution addresses organizational pain points in recruitment and hiring.

HireIQ developed its solution by leveraging several years’ worth of performance and customer satisfaction statistics from numerous clients and matching them back to candidates to uncover relevant patterns. However, predictive analytics is just one component demonstrating the innovative nature of the HireIQ solution.

Its other tools include InterviewIQ, a cloud-based virtual interviewing product that enables job candidates to interview from anywhere, at any time of the day, by capturing both written and audio responses from candidates. The LanguageIQ application module assesses specific language fluency, proficiency, and critical-thinking skills in the candidate pool, while the Audiolytics, a proprietary, patent-pending audio analytics application, analyzes recorded voice files for emotional cues to the potential success of a candidate. For instance, if a firm is placing candidates for sales, the application will look for attributes such as energy and enthusiasm. This application then provides the data to the company’s Candidate Optimizer.

The Candidate Optimizer is a predictive analytics application that uses outcomes-based modeling and machine learning to identify applicants who are most likely to succeed. Lastly, the Performance Feedback process provides all recruiting stakeholders with relevant feedback through measurements of key performance metrics such as quality- and cost-of-hire, and time-to-hire, as well as retention statistics.

"HireIQ’s solutions enable contact centers to achieve the twin goals of reducing costs and improving customer experience by streamlining the early stage candidate screening process, cutting recruitment labor costs and time-to-hire, and expanding the pool of qualified candidates," said Frost & Sullivan Principal Analyst Nancy Jamison. "Furthermore, they enhance the consistency of the screening process, quality-of-hire, agent performance, and retention."

The "always-on, always-available" nature of the software enables clients to attract passive candidates and those who are typically working during normal business hours. By hiring the best fits, HireIQ’s tools enable companies to improve on measurements such as sales conversion, first-call resolution, and 90-day survival rate across all customer-facing operations, including call center, retail and branch. This, in turn, allows companies to lower costs as well as increase profits and customer satisfaction.

HireIQ’s solution also influences business operations considerably. Often, the agent hiring process is outsourced and during in-house training, there is a disconnect between recruiters and supervisors. HireIQ allows companies to aim for more quality, long-term hires by bringing hiring in-house and automating most of it. Moreover, its ability to share metrics with other groups dovetails nicely with the goal of increasing cross-organizational support so necessary in running a multi-channel customer contact practice.

Additionally, by speeding up the hiring process and giving direct and immediate feedback to candidates, HireIQ improves the hiring company’s brand value among both agents and clients. A thorough assessment of the fit of applicants allows companies to place and train them in the right position, reducing new hire anxiety and increasing the expertise of the entire group.

"Frost & Sullivan believes that HireIQ’s products complement and enhance contact center operations by bringing the tedious, costly, and time-consuming hiring process more in line with existing agent development processes," noted Jamison. "The end result is not only better operational efficiencies and reduced costs, but better trained and happier agents, which result in a better overall customer service experience."

Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on investment (ROI) that customers make in its services or products. This award recognizes the company’s leadership in enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.

About HireIQ Solutions, Inc.

HireIQ revolutionizes talent acquisition for front-line customer service positions such as those in contact centers, retail stores, branch banking, quick-service restaurants, and hospitality by automating the early stage screening process, automatically assessing for critical communication skills, and using outcomes-based data to facilitate continuous performance validation. HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention through its on-line virtual interviewing software, novel predictive analytics solutions, and structured feedback between recruiting and its stakeholders. HireIQ is a privately held company based in Atlanta, Ga. For further information, please visit www.hireiqinc.com. Follow us on Twitter @HireIQInc.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

·   The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.

·   The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

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Contact:

Mireya Espinoza
P: +1.210.247.3870
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Kevin Hegebarth
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